Witness Preparation Assistance
- Voice, Speech, Body Language Training
- Courtroom Behavior
- Courtroom Wardrobe / Image Enhancement
Jury Selection Assistance
- Jury Profiling
- Community Attitude Survey
- Mock Trial /Focus Groups
- Social Media Analysis
- Jury Questionnaire / Voir Dir
Professional Trial Observation
- Trial Monitoring/Shadow Jury
- Post Verdict Interviews
- Forensic Voice & Speech Analysis
- Body Language Analysis
- Behavioral Psychology
- Speech & Voice Disorders
- Courtroom Presentation Analysis
- Courtroom Presentation Skill Enhancement
- Learn “Winning” Verbal & Nonverbal Cues
Media/On Camera Training
- Television Interview Techniques
- Using Effective Sound Bites
- Press Conferences
- Taking Control of the Media
- Dealing With a Hostile Press
- Analysis of Opposing Counsel During:
- Analysis of Surveillance & Deposition Tapes
- Statement Analysis of Transcripts
- Lie Detection for Attorneys
- Gender Differences in Negotiation
JURY/ TRIAL CONSULTING
How well a witness performs on the stand is critical to the outcome of your case.
Studies show that a witness’ credibility, likability, and authenticity is often judged by how well they can communicate -how they speak, their tone of voice, body language, how they behave, and how they look and dress in the courtroom.
While the trial team is essential in helping the witness prepare to testify about the details of a case, Dr. Glass’ skills can be invaluable to you in helping to enhance your client’s verbal and nonverbal communication skills so that they can successfully get their message across with clarity.
As a body language expert, voice and communication specialist, she can help your client present their best image so that they will be well perceived. They will learn how to fluidly articulate their thoughts, speak in appealing and modulated tones, and be mindful of their facial and body language as well as their attitudes while sitting at the counsel table or sitting on the witness stand .
In addition, Dr. Glass will also provide your client with trial wardrobe and grooming, hairstyle suggestions in order to achieve a more favorable impression in the courtroom. Since various colors, the fit, and style of clothing can make a psychological impact on how your client is perceived, Dr. Glass’ knowledge in this area can prove to be invaluable to your client.
Dr. Glass is not only available to help you prepare your client and witnesses for trial, she can also assist you in helping to prepare them for their videotaped deposition performance so that they can feel more confident and more in control during this often frightening and stressful experience.
Dr. Glass’ has been very successful in transforming negatively perceived witnesses, as determined via mock trials, into more likeable witnesses, thereby
creating a favorable impact on the financial outcome of the case. Perhaps the most dramatic example was when a negatively perceived client was initially awarded zero dollars during a mock trial presentation. After Dr. Glass’ witness preparation, the jury’s perception of the now “likeable” client won a $33 million dollar jury verdict. Just as Dr. Glass transformed this client, she will be able to do the same with your clients as she will tailor her skills to meet your specific needs.
JURY SELECTION ASSISTANCE
As you know, jury selection is vital to your case. While many attorneys believe they can do this on their own by trusting their own gut level instincts, oftentimes a trained professional with additional skill sets in this area may be invaluable to your team.
Dr. Glass’ expertise can be an asset in assisting you and your team in developing an effective strategy for picking a jury. She can help you make significant decisions about a prospective juror’s true belief systems and their characteristics which may influence their decisions concerning your case.
Her analytical methods can be instrumental during voir dire, whereby she can provide you with suggestions that will help you to easily identify a prospective juror’s real attitudes and life experiences which may possibly influence their judgment of your case.
The data she will collect from her pre-trial research can be a vital tool which will add to your ability to influence the make up of the impaneled final jury.
When retained to assist counsel at jury selection, Dr. Glass will observe voir dire, conference with counsel throughout the process, assist with arguments for strikes for cause, and will also suggest preemptory strikes.
Dr. Glass will provide you with qualitative and quantitative data from case specific pre-trial research to allow you to have attitudinal characteristics, values and beliefs of the ideal and non-ideal jurors for your case.
COMMUNITY ATTITUDE SURVEY
A Community Attitude Survey provides you with the landscape of the attitudes, values, beliefs, and demographics potential juror’s in the community as it analyzes possible juror’s perceptions.
It is invaluable when you want to learn about a venue and community bias and how people respond to certain key issues in the case, including the parties involved in litigation. It can also give you insight regarding as to the effects that pre-trial publicity might have on your case, which may influence your venue.
Finally, it can also help in profiling jurors by determining how juror demographics experiences, and predispositions can affect the outcome of a verdict, thereby identifying high risk jurors. It can also identify critical questions that need to be asked on juror questionnaires and in voir dire.
MOCK TRIAL/ FOCUS GROUPS
In the Focus Groups, jurors are presented with a summary of the case as the evidence which would be presented is described. Then jurors are questions about their reactions to the case and often. asked for a verdict. In civil cases they would be asked what amount they would award in damages.
In the Mock Trial the lead counsel selects a colleague to argue for the opposing side. Then the two lawyers make their opening statements and present their evidence as they would at the actual trial and then make closing statements.
The jurors will then give written feedback about the persuasiveness, and witness testimony. Their feedback is extremely helpful in gaining insights into juror perceptions of the case, witnesses, and attorneys. It also allows you to develop a juror profile terms of finding out your ideal juror and what is the best jury selection strategy.
In addition to testing out your case to see it’s strengths and weaknesses, it gives you feedback as to the initial impressions of your opening and closing statement.
Mock jurors will also engage in mock jury deliberations where counsel will watch the juror deliberations along with Dr. Glass, thereby obtaining insight into the thinking process behind the verdict.
Dr. Glass will be able to provide you with her recommended voir dire questions to sift out those jurors who’s views do not allow them to decide the case in your favor.
Both the Focus Group and the Mock Trial will be tailored to your specific needs.
SOCIAL MEDIA ANALYSIS
By monitoring social media ( Twitter, Linked In, Facebook, Instagram, Blogs) Dr. Glass be able to discover more information about potential jurors in a jury pool, including their biases, background, views on specific topics, and personal information which could help determine whether a potential juror will side with the prosecution or the defense, prior to voir dire. This will give the attorney an added advantage in jury selection.
It can help you gain insight into a specific juror based on their behaviors, interests and on what sites they actively visit. Uncovering information about them can help in determining what you may or may not want in a juror.
Social Media analysis can be invaluable in discovering whether a potential juror is lying during the voir dire process as facts are checked using social media as one tends to be more truthful in their opinions when communicating online.
Finally, social media analysis will be monitored to determine if any juror was in violation of court orders .
JURY QUESTIONNAIRES /VOIR DIRE
Jury Questionnaires are designed to discover a potential juror’s honest attitudes, life experiences, values. They are also designed to eliminate those jurors who will not be fair to your client.
Since, the purpose of voir dire is to allow both parties an opportunity to discover whether a prospective juror can be fair and impartial without any inappropriate biases, research has determined is that potential jurors tend to be more honest on written juror questionnaires than in oral voir dire, mainly because they are fear embarrassment when verbally communicating their views.
Therefore in oral voir dire, they most likely tend to provide superficial and more socially “correct” answers rather than verbalizing what they truthfully feel. In contrast, written questionnaires, afford jurors with a degree of perceived privacy which makes them feel less self conscious or embarrassed about discussing topics, regardless of its sensitivity.
The state of the art written questioning techniques, are court sanctioned in that they allow jurors to reveal relevant information about themselves are specifically designed to help the attorney identify the attitudes, life experiences, personal values/beliefs, and demographics of prospective jurors that might influence their judgment in the case.
.Once the jury pool completes the questionnaires, their answers are analyzed, ranked and rated and suggestions for potential peremptory strikes are made along with suggestions for strikes for cause.
Since it is so important to find out which juror’s beliefs or values will prevent them from believing in your case, I can provide you with a set of voir dire questions which show jurors’ biases, values, prejudices and beliefs in order to help you eliminate unfavorable jurors.
PROFESSIONAL TRIAL OBSERVATION
Dr. Glass’ impressive body language analytical skills and her expertise in detecting deception can be invaluable to you during the courtroom trial.
Her observations and understanding of the verbal and nonverbal behaviors and actions and reactions of juries, judges, witnesses, opposing counsel and arbitrators in response to the arguments and testimony that is presented in the courtroom or in arbitration can provide you with the wining edge.
Having Dr. Glass’ presence in the courtroom can provide you with both objective and positive support and meaningful information that can make a huge difference in your case during the trial.
TRIAL MONITORING/ SHADOW JURY
Since it is not possible to speak to juries during the trial in order to find out what they are thinking a Shadow Jury may be instrumental for a case that is already in trial.
Without interfering with the actual trial, we are able to gain a great deal of insight from our Shadow Jury participants, who consist of a group of people who replicate the actual jurors and who’s job is to sit in the courtroom as a spectator , observe the trial, and provide feedback of the strengths and weaknesses of the case to Dr. Glass who then relays the information to the trial team each day so that adjustments can me made.
Their role is to discover if you are doing well with the actual jury and you are on target with the presentation of your case or if you need to present additional information so that the jurors are better able to understand your case. Thus, they are able to provide a great deal of insight into the progress and possible outcome of the case.
POST VERDICT INTERVIEWS
Post Verdict Interviews, which will be done as soon after the completion of the trial as possible. However, it is important to note that some courts prohibit or restrict Post-Verdict Juror interviews. Therefore, all care will be taken to ensure that all local and state rules are followed, and juror’s rights are respected at all times.
The Post Verdict Interviews are designed to find out why the jury made the decisions they made and what were the factors that influenced them. After the interview, you will receive a report consisting of the juror’s actual comments verbatim and their perceptions of the case, as well as my analysis of each juror.
As an accomplished interviewer, Dr. Glass’ highly developed communication skills will enable jurors to freely, honestly, and comfortably express their thoughts about the case. Thus, you will have a more accurate reading of the juror’s perceptions, how they arrived at their conclusion, which witnesses they found favorable or unfavorable, and their views of the trial teams.
The information you will receive can be invaluable to you, especially if you will be representing the same client in the future or if you are representing a similar case. It can also help you to strategize future arguments during the appeal process. In some instances, Post Verdict Interviews have identified potential juror misconduct , which the trial team may subsequently want to bring to the attention of the court.
ATTORNEY PROFESSIONAL SERVICES
COURTROOM PRESENTATION ANALYSIS/ ENHANCEMENT
While every successful trial attorney has their own specific and unique style that makes them successful, there are times where every seasoned attorney just like every successful A list actor with whom Dr. Glass has worked with is open to learning more ways to enhance and broaden their presentation skills
Like the most seasoned actors with whom Dr. Glass has trained, even the most seasoned attorneys are interested in stepping up their game and looking at new avenues to gain that “winning edge” whether they are in the courtroom, at the negotiating table, in the media, or giving a public speaking presentation. While they may already be skilled orators, it may be in their best interest to have another pair of objective eyes analyzing what you are doing in the courtroom.
Throughout the years, Dr. Glass has helped thousands of attorneys throughout become even more effective communicators by enhancing their communication skills in transforming their voice quality, speech content, and body language to make the litigator more powerful and likeable, which may influence how well they are perceived.
Whether you are a seasoned attorney or just starting out, Dr. Glass is here for you.
Jurors not only make judgments about your clients, and witnesses which can affect the outcome of the case, they also make judgments about you- the attorney.
Dr. Glass is here to provide you with objective feedback about your style and some helpful hints that can make a huge difference in terms of how you are perceived by the judge and jury.
In her private one on one session with you, where she will first observe your courtroom skills, Dr. Glass will evaluate your body language, tone of voice, speaking and delivery skills as well as analyzing your communication skills in the courtroom and how they are perceived.
"Dr. Lillian Glass was part of our winning legal team in the Gousse vs Budget-Rent-A Car/ LAPD case for a high profile trial. She quickly grasped key issue and played an integral part in helping to prepare our clients as she tailored appropriate solutions.”
"Understanding non-verbal language is the essential skill for trial attorneys. Dr. Glass communicates it extremely well."
"As a regular contributor and commentator for our show Dr. Glass repeatedly demonstrated exceptional skills in body language analysis."
"Dr. Glass’ expertise in interpreting statement analysis of witnesses and in examining their body language of in deposition tapes was essential in helping our case State of Oklahoma vs Stacey Ray Brewer receive a not guilty verdict."
"We greatly appreciated Dr. Glass’ professional expertise in the area of Vocal Forensics as she was of great help in our Federal Case."
"Very dynamic speaker who uses colorful anecdotes to make her points. Audience appreciate Dr. Glass’ humor. Presentation was helpful interesting."
"Excellent. Thought provoking! and entertaining. Good Speaker and interesting topics."
"Dr. Glass was informative, entertaining, and thought provoking"
"Excellent job!" Learned a great deal from Dr. Glass.”
WINNING VERBAL AND NONVERBAL CUES
After your Courtroom Presentation Analysis, Dr. Glass will share with you all of the elements it takes to have winning verbal and nonverbal communication skills. This will not only give you a “winning edge” in the courtroom, but will give you that “winning edge” in every aspect of your life.
You will learn the same techniques that Dr. Glass has used with many of her high profile clients from politicians, sports figures, A list actors, to newscasters.
You will not only learn what to say but how to say it and how to have the most compelling body language to give you that added advantage.
Media/On Camera Training
Having appeared on thousands of television shows throughout the years as a reporter, a television host, and a commentator in the area of psychology, human behavior, and body language analysis, Dr. Glass is one of the world’s leading experts in Media and On-Camera training.
She has also trained many of the newscasters and television personalities whom you have seen on national television.
Most people are not comfortable appearing on camera. They feel unsure of themselves. Oftentimes they do not know how to act, what to do with their hands, or where to look when a television camera ends up in front of them.
As an attorney the media can be your friend, especially if you know how to speak to the media. Sometimes you may want to use the media to discuss
your case and to drive public opinion towards your advantage.
However if you don’t have the right media presentation skills, your good intentions will often backfire as your message will be lost. That is why it is essential to learn how to use the media effectively, especially on television, where you are seen and heard and on the radio where you are only heard .
That is why you need to learn how to effectively use your body language, facial language, voice and speaking skills. Dr. Glass can help to look and sound more poised, confident, and powerful as you effectively get your message across to the media.
Training can be done in person Los Angeles at Dr. Glass offices or in your office in your city, or via Skype.
TELEVISION AND RADIO INTERVIEW TECHNIQUES
There are several skills and tricks Dr. Glass can show you when it comes to doing a great television and radio interview.
She will show you how to effectively phrase the points you want to get across.
Dr. Glass will teach you how to coordinate your breathing with your speaking so that you will always come across poised, informed, and in control. She will provide you with quick and effective ways to reduce on-air anxiety. In essence, she will make you look and sound like a pro in a very short period of time.
USING EFFECTIVE SOUND BITES
Oftentimes a microphone and a camera will be put into your face during a high profile case, leaving you either stammering, verbally fumbling, or even at a loss for words as you rapidly blink and seem to make uncontrollable facial movements
Which don’t make you look or sound your best.
Dr. Glass will share with you how to speak in sound bites so that they can be picked up and spread throughout the media. She will give you pointers on what media producers want to hear. She will give you the skills that will encourage producers to contact you again and again when there are other similar cases in the news.
Press conferences before or after a trial can be one of the most stressful experiences you can encounter. Dr. Glass will give you
pointers so that you end up having a a great “presser” as they are referred to by the media.
TAKING CONTROL OF THE MEDIA
Dr. Glass will share with you ways you can take control of the media so that it does not control you, especially in high profile cases. You will learn how to use the press to your advantage and how to become a regular guest on various television and radio programs in order to have the ability to get your message across whenever you want, on your terms.
Since studies have indicated that publicity about a case can not only influence public perception, but also the perception of arbitrators, judges, and jurors, it is essential that you learn how to frame the issues and control what you publicly
Reveal to the media about your case. Dr. Glass can be of service to you in terms of how you frame the issues in your case and how you reveal specific information.
DEALING WITH A HOSTILE PRESS
There may be times when the media literally hates your client so much that they collapse that hatred on to you, just for representing that particular client. The results can be very unpleasant as you experience invasive reporters, hostile tones barking at you, a barrage of machine gun like rapid fire questions hurled at you, impatience with you, and looks of disgust and anger.
There are other times where there are hostile interviewers who may want to tear you down on camera or over the radio waves in order to make themselves look good as though they are smarter than you, or those who play up their hostile and aggressive media persona. There may be situations where you may be put in an adversarial position because the the host wants to garner higher ratings, Dr. Glass will show you how to effectively respond under all of these circumstances.
BODY LANGUAGE ANALYSIS – DETECTING DECEPTION
Dr. Glass offers you a Consultation Service whereby she will provide you with information concerning deception and what signals to watch out for in terms of your clients and witnesses. This information can be invaluable to you both in and out of the courtroom She will introduce you to an easy method of examining all 4 codes of communication where detection can occur in the vocal, speech pattern, body language and facial language codes.
ANALYSIS OF OPPOSING COUNSEL DURING SETTLEMENT NEGOTIATIONS
Is that really their final and lowest offer? Are they trying to bluff you? Are they ready to stop negotiating or do they still have one more round of negotiations in them. Dr. Glass can attend your negotiations and like a fly on the wall she will let you know what is really happening with opposing counsel- whether or not they are telling you the truth or lying to you.
Don’t leave money lying on the table. Dr. Glass’ deception detection skills can let you know if someone is serious or they are trying to play you and your client. Dr, Glass has utilized her body language skills in terms of settlement negotiations in serveral divorce cases.
SURVEILLANCE TAPE ANALYSIS
Dr. Glass has provided attorneys with added insight after analyzing Surveillance tapes relevant to their case. Her body language analyses have resulted in a win for numerous attorney’s clients, including several who have been falsely accused of sexual harassment cases.
Body language and voice analysis of police interrogation tapes and alleged victims of crime have also helped attorney’s with their cases.
DEPOSITION TAPE ANALYSIS
Her analysis of Deposition tapes where witnesses have shown clear signals of deception have been invaluable to attorneys in child custody cases, divorce cases and in cases involving alleged sex crimes.
Dr. Glass’ Statement Analysis of Deposition Transcripts have also been helpful to attorneys in pointing out specific speech and verbal communication tells related to deception.
FORENSIC VOICE/SPEECH ANALYSIS
Dr. Glass has worked for both the prosecution and the defense in both State and Federal trials. She is qualified in cases involving Voice/Speech Forensics. She has developed a unique and highly effective procedure to analyze speech and voice patterns which she has utilized in criminal cases and in those cases involving fraud as well as sexual harassment. She has provided her expertise in the area of voice analysis, voice identification, vocal line ups
BODY LANGUAGE ANALYSIS
Dr. Glass has been called to testify as a Body Language Expert for civil and criminal cases . She is able to be of service to you in analyzing the implications of specific body language and facial language behaviors through surveillance tapes and through deposition tapes, including deciphering signals of deception.
Having written numerous books on the topic of human behavior, Dr. Glass is equipped to discuss the psychodynamics of human behavior especially in the area of male- female differences in communication ( gender differences in communication) and in the area of sexual harassment.
SPEECH AND VOICE DISORDERS
Having spent many years helping those with voice and speaking disorders, Dr. Glass is qualified as an expert witness where she can provide clinical speech and voice evaluations in legal cases involving vocal pathology, craniofacial disorders, and neuro-motor disorders.
LIE DETECTION FOR LAWYERS
GENDER DIFFERENCES IN NEGOTIATION
SOME CLE ATTENDEES:
- American Bar Association
- American Continuing Legal Education Association
- Missouri Bar Association
- The Missouri Bar
- Kansas City Bar Association
- New Mexico Women’s Bar Association
- New Mexico State Bar Association
- Rhode Island Bar Association
- CLA State Bar of New Mexico
- Virginia Bar Association
- Women in Federal Law Enforcement
- Minnesota Bar Association
- Minnesota Women’s Lawyers Association
- Indiana State Bar Association
- Maricopa County Bar Association
- King County Bar Association
- Commercial Law League of America
- Minnesota CLE Conference
- Washington Defense Trial Lawyers
- Association American Bankruptcy Federal Judges
- Institute Conference
- Kern County Bar Association
- Bakersfield Personal Injury Defense Seminar
- Association for Continuing Legal Education (ACLEA)
- Gallegher and Kennedy (Arizona)
- Kentucky Bar Association
- Litler Mendelson Fastiff (Los Angeles and San Francisco)
- St. Louis Bar Association